FAQ
FREQUENTLY ASKED QUESTIONS
General Questions
General Questions
Q: What are your store hours?
A: We’re open 11am-9pm Monday to Saturday and 11am-6pm on Sunday, so come by anytime!
Q: Where are you located?
A: You’ll find us at 676C Fairview Rd. Simpsonville, SC
Q: Do you sell online?
A: Right now, we don’t sell online, but you can check out our products on our website to see what’s in stock before stopping by. We’ll let you know if that changes!
Q: What payment methods do you take?
A: We accept cash, credit/debit cards, and contactless payments like Apple Pay or Samsung Pay. No checks, though—sorry about that!
Q: Do you have a rewards program?
A: Yep! Earn points and get discounts just for shopping with us. Ask at the counter, and we’ll get you signed up.
Orders & Returns
Orders & Returns
Q: Can I call ahead and order for pickup?
A: We do offer call-ahead ordering for our juice, feel free to reach out at (864)-962-3333
Q: What’s your return policy?
A: All sales are final, but if you’ve got a defective device, bring it back within 30 days with your receipt and original packaging, and we’ll help you out.
Q: Do your products come with a warranty?
A: Most hardware is covered by the manufacturer, so if something isn’t working right, we can point you in the right direction to get it fixed.
Products & Services
Products & Services
Q: Do you mix custom e-juice?
A: We sure do! Pick your flavors, tweak the nicotine level, and we’ll mix it up just how you like it. Stop by and we’ll help you find your perfect blend.
Q: What’s the difference between salt nic and freebase nic?
A: Salt nic is a smoother and more satisfying nicotine that stays in your system for a longer time, while freebase nic gives more of a throat hit and leaves your system relatively quickly. Generally Salt nic is better for the higher nicotine levels in smaller devices while freebase is more for the lower nicotine levels. Not sure what you need? Just ask, and we’ll help you out!
Q: Do you sell disposables?
A: Yep! We carry a solid lineup of disposables in different flavors and nicotine strengths. Come check ‘em out!
Q: Can I try flavors before I buy?
A: We’d love to let you sample, but unfortunately we aren’t able to. That said, we offer a flavor guarantee so if you get a flavor that you don’t end up liking just bring it back and we’ll exchange it, free of charge.
Q: Do you sell Delta-8 or CBD?
A: We do not carry Delta-8 and CBD products.
Age & Legal Stuff
Age & Legal Stuff
Q: How old do I have to be to buy vape products?
A: You gotta be 21 or older—it’s the law! Make sure to bring a valid, government-issued ID every time you shop.
Q: Do I really need to show my ID every time?
A: Yep, every single time. Even if we know you, it’s part of the law and our store policy. No hard feelings!